AI Implementation in Government

AI implementation in the public sector makes government work more effective when done right, and right now. Every government can and should start implementing AI, it is not a question of opportunity anymore – but a necessity if you don’t want to lose out.

We know that AI implementation can seem exciting, yet terrifying and overwhelming in the beginning, but we also know that when you think of AI as means to an end, as just technology to use for improving your processes and services AI turns into something a lot less scary and a lot more comprehendible. Governments don’t need big money and hundreds of data scientists, they just need to rethink their current problems as future AI use cases and start developing. We have been there in your shoes and done that before. When Estonia started trialing with AI, we had no long strategy documents or regulations in place. The goal was just to improve, innovate and learn by doing. It worked for Estonia, and we believe it works for everyone else as well. With our deep know-how from Estonia’s national digital journey and global pool of experts, we can co-create with you and guide your team in delivering important, problem-solving solutions.

Let this questionnaire be the first step on your road to an AI-empowered government. By answering these questions we'll send you personalised preliminary recommendations that will help you plan for your next public sector AI implementation milestones.

What country are you from?

Which domain are you working in and/or what domains are most interesting to you?

Benefits of AI implementation are easiest to understand when looked at how it can be (and already has been) used by governments. AI solutions can be used to solve various problems in almost all domains. (If you're a CIO/CTO/CDO and have no exact domain, choose the ones that are most important to your government.)

What are the top 3 challenges your government/agency is currently facing?

Similarly to the domains, your government current challenges can be translated into future AI use cases. Select up to 3 options to get relevant ideas for AI implementation.

How would you currently assess the digital capability of your government?

Every government can and should start implementing AI. However, there is no one right way and place to start. At Digital Nation, we believe that everything we work on must have tangible positive outcomes for our client. For us, even an AI strategy must be practical containing feasible goals rather than generic words on paper that belong to the back of the drawer right after the project ends.

To assess the best starting point for your government, please provide some information on your current standings.

Does your government have an AI strategy?

Have you already planned some acitivities in the field of AI or data in general?

Why are you interested in implementing AI in government processes?

This question may seem redudant, however think of the actual reason your government is thinking about implementing AI. Have you seen that some services are not as efficient as they could/should be? The more precise you are in your goals and your vision the better the results of the implementation will be in the end.

What are your biggest fears when it comes to AI implementation?

Select up to 2 options.

How knowledgeable are the civil servants in your country about AI and data-drivenness in general?

You can't implement anything without smart and dedicated people. We at Digital Nation really believe that no government should be vendor-locked and this goes for consultancy companies as well. (As they say, give the man a rod instead of a fish.)

How would you assess the existence and quality of your governments’ data assets in general?

Data are needed for AI, as simple as that. The next steps will differ depending on current data assets and their quality.